Shipping

Order Processing Time:

• All orders are processed within 1 to 3 business days (excluding weekends and holidays) after the order is placed. We will make an effort to ship your order as quickly as possible.
• Please note that during peak seasons, promotions, or sales, processing times may be subject to delay. We appreciate your patience and understanding.

Shipping Methods and Carriers:

• We offer a range of shipping methods to deliver your order, including but not limited to standard shipping, expedited shipping, and express shipping. The available shipping methods will be displayed during the checkout process.
• The carrier(s) used for shipping will depend on various factors such as the destination, package weight, and dimensions. We work with reliable carriers to ensure the safe and timely delivery of your orders.

Shipping Destinations:

• We currently ship to addresses within North America & Internationally. Please ensure that the shipping address provided during checkout is accurate and complete. We do not ship to P.O. boxes or APO/FPO addresses.

Shipping Costs:

• Shipping costs are calculated based on the selected shipping method, package weight, dimensions, and destination. The shipping charges will be displayed during the checkout process before you finalize your order.
• Any customs duties, taxes, or additional fees incurred during international shipments are or may be the responsibility of the customer. Please check with your local customs office for more information.

Tracking Information:

• Once your order is shipped, you will receive a shipping confirmation email containing tracking information, if available. You can use this information to track the progress of your shipment on the carrier's website.
• Please note that it may take some time for the tracking information to be updated on the carrier's website. In case of any issues with tracking, please contact our customer support team for assistance.

Delivery Time:

• The estimated delivery time depends on the selected shipping method and the destination. While we make every effort to deliver your order within the estimated timeframe, please note that unforeseen circumstances, such as weather conditions or customs delays, may impact the delivery schedule. Hence, the estimated delivery time is not guaranteed.

Lost or Damaged Packages:

• We take utmost care in packaging and shipping your orders. However, in the rare event that your package is lost or damaged during transit, please contact our customer support team within 7 days of receiving your shipping confirmation email.
• We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible. In case of a lost package, if it is determined that the package cannot be located, we will offer a replacement or refund as per our discretion.
• For damaged packages, please provide photographic evidence of the damaged product and packaging, and we will evaluate each case individually to determine the appropriate resolution.

Address Accuracy:

• It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer. Please check the address before submitting your order.

Order Modifications:

• Once an order is placed, it cannot be modified or changed. This includes changes to the shipping address, items ordered, or shipping method. If you need to make any modifications, please contact our customer support team as soon as possible, and we will do our best to assist you.