Refund Policy
Last updated: September 24, 2026
Returns
You may request a return within 14 days after delivery. To qualify, the item must be unused, unworn, unwashed, in its original packaging, and in resalable condition. Proof of purchase is required.
Because exfoliating gloves are personal-care products, opened, worn, washed, or used gloves cannot be returned for hygiene reasons unless they arrived defective, damaged, or incorrect.
Email support@jagere.com before sending anything back. Returns sent without authorization may be refused. Approved return instructions and the return address are provided after review.
Return shipping
Customers are responsible for trackable return shipping unless the return is due to our error or a verified defect. Original and optional priority-shipping charges are non-refundable. Jagere is not responsible for returns lost in transit.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery with your order number and clear photographs of the item, packaging, and shipping label. Keep the item and packaging until review is complete. If verified, we will provide an appropriate replacement, refund, or other remedy at no additional cost, as required by applicable law.
Non-returnable items
- Opened or used personal-care products
- Items not in their original condition or packaging
- Gift cards
- Items clearly marked final sale before purchase
Changes and cancellations
Contact us immediately. Changes cannot be guaranteed after processing or fulfillment begins. If an order has shipped, the return terms apply.
Refunds
Approved refunds are issued to the original payment method after inspection. Allow up to 10 business days for Jagere to process the refund, plus your financial institution’s processing time.
Nothing in this policy limits rights that cannot legally be excluded.